
Frequently Asked Questions
What are the specifications?
What are the specifications?
Device Type: Bluetooth beacon with built-in accelerometer
Compatibility: Works with any brand and type of drying equipment
Connectivity: Integrates with Phoenix DryLINK app and DryPHONE
Location Tracking: Provides last known location on a map (no monthly fee)
Power Alerts: Notifies when equipment is turned off or loses power
Usage Logging: Automatically records equipment usage, serial number, and runtime
Battery Type: CR2477 extended life coin cell
Battery Operating Range: -30°C to +70°C
Monitoring: Appears in app even when idle; shows nearby equipment during setup
Remote Access: Delivers real-time alerts and usage data with DryPHONE integration
Asset Management: Tracks equipment across jobs, vehicles, warehouses, and locations
Auto Registration: Auto-adds Phoenix equipment to company inventory with make, model, and serial
The DryTAG Bluetooth Beacon is compatible with:
Any brand of drying equipment – including air movers, dehumidifiers, and specialty tools
All types of restoration equipment – regardless of make or model
Phoenix DryLINK ecosystem – fully integrates with the DryLINK mobile app and DryPHONE
Phoenix equipment with built-in DryTAG – auto-registers make, model, and serial number
How long does shipping take?
How long does shipping take?
Shipping will range from 1-10 business days depending on your location
Can I return or exchange?
Can I return or exchange?
Yes we allow returns without issue. If you are not happy with the product for whatever reason and with 14 days of purchase, we will pay the shipping to return the product to us and refund your purchase.
What types of payment do we accept?
What types of payment do we accept?
We accept major credit cards (Visa, Mastercard, American Express), digital wallets (Apple Pay, Google Pay, Shop Pay) and PayPal
How long does it take to be refunded?
How long does it take to be refunded?
If you would like to return within 14days. Just email or call us, we will pay for your return shipping of the product to us. Once we receive it back we will issue the refund within 24 hours.
Do you ship outside of Canada?
Do you ship outside of Canada?
shipping times may be slightly longer.
Outside of Canada and USA will be subject to additional shipping costs, please contact at customer@floodbuds.com before placing an order, especially for overseas.
How will I be notified the product has shipped?
How will I be notified the product has shipped?
From the moment we ship your product, you will receive an email confirmation with tracking information.
What if my product arrives damaged?
What if my product arrives damaged?
Please contact us as soon as possible. We will pay for your return shipping and have another product shipped to you!
Do you have a restocking fee for returns?
Do you have a restocking fee for returns?
We do not believe in restocking fees and will never charge our customers for this!