
Frequently Asked Questions
What are the specifications?
What are the specifications?
Model: VORTEX
Process: Evaporative
Special Water Needed: No
Refill Time: 4–5 Days
Dimensions: 9" x 9" x 12"
Weight: 2 lbs. (Empty)
Electrical Components: None
Mechanical Items To Break-Down: None
How long does shipping take?
How long does shipping take?
95% of orders are delivered to our customers within 5 business days
Maximum 10 business days for more remote locations
Overnight shipping is available for emergency equipment needs for an additional charge. Feel free to call us for our options at 833-356-6323.
Can I return or exchange?
Can I return or exchange?
Yes we allow returns without issue. If you are not happy with the product for whatever reason and with 14 days of purchase, we will pay the shipping to return the product to us and refund your purchase.
What types of payment do we accept?
What types of payment do we accept?
We accept major credit cards (Visa, Mastercard, American Express), digital wallets (Apple Pay, Google Pay, Shop Pay) and PayPal
How long does it take to be refunded?
How long does it take to be refunded?
We accept returns for a full refund if you would like to return within 14 days.
Once we receive the product back from you, we will issue the refund within 10 business days or less.
Please review our shipping and return policy for full information.
How will I be notified the equipment has shipped?
How will I be notified the equipment has shipped?
From the moment we ship your product, you will receive an email confirmation with tracking information.
What if my equipment arrives damaged?
What if my equipment arrives damaged?
Please contact us as soon as possible. We will coordinate with you to get new equipment sent. Reach out to customer@floodbuds.com
Do you have a restocking fee for returns?
Do you have a restocking fee for returns?
We do not believe in restocking fees and will never charge our customers for this!