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Return & Shipping Policy

Return & Shipping Policy

Effective in Canada and the United States

We want you to be completely satisfied with your purchase. Please review our return and shipping policies below:

Eligible Returns

We accept returns for both defective (factory-defective) and non-defective products.

  • Change of mind
  • Wrong product received
  • Damaged during shipping
  • Defective product
  • Item never arrived (see below)
  • Cancellation after ordering (within 14-day window)

Customers have 14 days from the date of delivery to initiate a return for any reason.
All returned products must be unused and in sellable condition to qualify for a refund or exchange.

How to Return

Customers must email customer@floodbuds.com to initiate a return within 14 days from delivery.
All returns are processed by mail.
Customers are responsible for return shipping costs to Vancouver, BC, Canada.
A restocking fee of $50 CAD will apply to all returns.
Returned items must be in sellable condition. Returns that do not meet this requirement may be rejected.

Refund Processing

Refunds will be processed within 10 business days after we receive the returned item(s).
Refunds will be issued to the original method of payment.

Exchanges

Exchanges may be available under certain circumstances.
Please contact us at customer@floodbuds.com to inquire about eligibility.

Cancellations

Orders may only be cancelled if the product has not shipped. 
To cancel an order, please contact customer@floodbuds.com as soon as possible. We will work with you as much as possible!

Lost or Missing Shipments

If your item has not arrived, please contact customer@floodbuds.com.
We will attempt to trace the shipment. If we are unable to trace it, or if the item is confirmed lost, a replacement will be shipped at no additional charge.
If an item has not been delivered after 10 business days from the estimated delivery date, or if the item is not received after shipment notification, please contact us immediately.

Air Scrubber Sales - Final

All sales of air scrubbers are final. Due to the potential for exposure to hazardous particles, we cannot accept returns on air scrubbers under any circumstances.

Courier Services

We currently ship orders using UPS and FedEx, depending on destination and item.
The courier used for your order will be indicated in your shipping confirmation email.

Tracking Information

Tracking details will be provided via email once your order has been fulfilled.
You can also check the status of your order anytime at:
https://floodbuds.com/apps/track123

Shipping Policy

We offer shipping to Canada and the Continental United States (excluding Alaska)
Shipping times may vary based on your location and the item ordered.
Estimated delivery times are provided at checkout and on product pages, but are not guaranteed.
We are not liable for delays caused by couriers, customs, or unforeseen events.

Questions?

Please contact our support team at: customer@floodbuds.com


Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is the responsibility of the customer to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use Flood Buds products, customers are indicating their acceptance of this Return & Refund Policy.