When a disaster hits or a basement floods: How to Choose the Right Restoration Company

Co-Authored with New America Restoration

Disasters can hit your home or business at any time. From major events like floods, fires, or earthquakes to smaller crises like burst pipes or mold growth, the aftermath can be overwhelming. That’s when a professional disaster restoration company can make all the difference, restoring your property quickly and safely.

Even if you haven’t faced a disaster yet, thinking ahead about who you would call can save you stress and money later.


What do Restoration Company’s do?

Restoration experts handle damage that goes beyond simple repairs. Common services include:

  • Water damage restoration
  • Fire and smoke cleanup
  • Mold remediation
  • Storm damage repair

Choosing a company that can handle multiple types of restoration ensures you won’t need to hire several contractors for one incident.

How to Choose the Right Restoration Company

Here are the key factors to consider when searching for a reliable restoration service:

1. Experience Matters

Look for companies that have handled disasters similar to yours. If it’s not clear from their website, ask about past projects, like storm or fire recovery in your area.

2. Certified and Trusted

Check for certifications from recognized organizations like the IICRC (Institute of Inspection Cleaning and Restoration Certification). You can also review local BBB ratings or state directories to ensure credibility.

3. Read and Verify Reviews

Customer feedback provides insight into quality and reliability. Focus on reviews that match your situation, water damage, mold, or fire.

4. Written Estimates

Always get a clear, written quote before work begins. This protects you and is necessary for insurance claims. Contact your insurance provider first to coordinate coverage.

5. Up-to-Date Tools and Techniques

Restoration technology evolves rapidly. Companies with modern, well-maintained equipment can often complete jobs faster and more effectively.

6. Insurance Coverage

Make sure the company is fully insured. Restoration work can be high-risk, and you want protection in case something goes wrong.

7. Communication

A company that keeps you informed from the first call onward reduces confusion and stress. If they’re slow to respond or unclear, it may indicate future issues.

Plan Ahead, Stay Prepared

Having a disaster restoration company in mind before a crisis happens can save time, money, and headaches. Know your options, check credentials, and keep contacts handy.

If you’re looking for restoration services in the Greater Washington DC area, we recommend our trusted partners at New America Restoration

Phone: (240) 855-4225

Email: service@newamericarestoration.com

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